Effective October 9, 2026.
Who we are
AuraBio Research LLC operates aurabioresearch.com from Brownsville, Texas, United States. For privacy questions and requests, email support@aurabioresearch.com or call 956-561-8185.
Information you provide
When you create an account, place an order, or contact us, we process the information you provide, including your name, research organization, email, phone number, billing and shipping addresses, order items, support correspondence, and research-use acknowledgment. Account and order records are stored through WordPress and WooCommerce.
How information is used
We use this information to manage accounts, review and fulfill research-material orders, calculate shipping and applicable taxes, send order and account emails, handle support and order issues, prevent misuse, and maintain business records. Authorized store administrators can access information needed for these tasks.
Payments, email, and shipping
The payment option offered by this store uses Rampex.io Payment Gateway – Stripe. The gateway and its payment service providers process payment requests according to their own terms and privacy practices. Do not send card details, banking passwords, or wallet credentials by email or WhatsApp.
Hostinger provides site hosting. WP Mail SMTP connects the site to its configured email service for transactional messages. WooCommerce Shipping and the selected carrier receive delivery information when a shipment or label is created. These service providers may process information under their own privacy policies. We share the details needed to process payments, send messages, and fulfill orders.
Cookies and technical information
WordPress and WooCommerce use cookies and similar browser storage for login, shopping sessions, and cart functionality. Hosting and security services may record IP addresses, browser information, access times, and activity needed to operate and protect the site. Jetpack/Automattic statistics and Google or TikTok integrations, where enabled, may process visit and interaction information under their respective privacy practices.
You can control cookies through your browser settings. Blocking essential cookies may affect login, cart, and checkout functions. External links, including WhatsApp, take you to services with their own privacy practices.
Retention and your requests
We retain account, order, and support records for their operational purpose and applicable accounting, dispute, and legal obligations. Retention varies by record type; contact us for information about a particular record. You may request access, correction, or deletion by contacting support@aurabioresearch.com. We may need to verify your identity, and some records may need to be retained where required for an ongoing order, dispute, or legal obligation.
Updates and contact
We may update this policy as the store or its services change. The effective date appears above. Contact AuraBio Research at support@aurabioresearch.com with questions about this policy or your information.
Product availability alerts
If you request an availability alert, we store your email address, selected product, consent version, confirmation status and request dates on this website. We send a confirmation email and, after you confirm, an email when that specific product is available. Signing up does not create an account, order or general newsletter subscription. Each email includes a link to unsubscribe.
Unconfirmed requests are removed after 7 days. Sent, failed and unsubscribed requests are removed after 30 days; confirmed requests still waiting are removed after 12 months. To reduce abuse, a temporary keyed hash of your connection address is used to limit requests; the raw address is not saved by this feature. Site security and hosting logs may have separate retention. Use the support details above to request access or removal. Routine site backups may retain older records until those backups expire.